Customer Service

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At Viveks, all initiative is taken towards continuous advancements in serving the customer. One of our most recent endeavours is the Viveks Service Centre, set-up to provide comprehensive technical assistance in product services, installations and repair.

Viveks Service Centre was inaugurated on 10th September 2004 with a pooja to begin things on an auspicious note. The Viveks Service Centre incorporates the latest in design and style elements, so as to create a pleasing environment for customers and employees alike. Much attention was paid to create the state of the art work conditions for employees and the perfect ambiance for customers. In fact, each customer is received personally and their product is taken in for repairs only after a thorough understanding of its technical problems.

The Service Centres operate under a centralized support office which covers all functions of administration, finance, marketing, human resources, inventory and most importantly a good customer support team and a dedicated multi-line customer service call centre.

We Care - Viveks Customer Services

* Non-chennai customers add 044 as STD Code

Viveks Service Centre is already the most sought after in service of Sumeet mixers and is fast gaining popularity within other categories. A Living testament is the 100000+ customers serviced during the last financial year alone. The Service Centre is authorized by Sumeet, Panasonic, Philips, Kenstar, Samsung, Voltas, Haier, Hitachi, LG, Morphy Richards, and many more.

Viveks Service Centre strives to provide a one-stop solution to serve all categories and brands of household consumer durables from white goods, brown goods, domestic appliances and lifestyle products.

Viveks Service Centre is by far the largest consumer durable retailer developed initiative in the country. The flagship outlet is located in the heart of the city at Mylapore and spreads across 10000 Sq.Ft. with an additional nine branches located at prominent locations across Chennai. Together covering over 20,000 Sq.Ft. and employing over 350.

Viveks Service Centre - Service Policy

  • Customer Satisfaction Policy
  • Quality Spares and Accessories
  • 30 Day Service Guarantee

Certification

National Electronics Service Dealers Association, USA – Viveks Service Centre is a certified international member

Customer Service Helpdesk : 044-4213-1616

Viveks Service Centre has its own in-house multi-line dedicated Help Desk with trained and courteous manpower assisting customers during every stage of the service. Viveks Service Centre works in collaboration with key manufacturers, enabling a professional approach to servicing with genuine spares, accessories and trained manpower.

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