Viveks started a Strategic business unit for product servicing in order to expand the customer base and also increase services offered to existing customers. Viveks Service Centre was established in September 2004, providing technical assistance in installations and repairs of products, in line with changing market dynamics. The Service Centre creates a receptive atmosphere and a perfect ambience for the customer and maintains state-of-the-art-work conditions for the benefit of the employees. Viveks Service Centre strives to provide a one-stop solution to serve all categories and brands of household consumer durables from white goods, brown goods, domestic appliances and lifestyle products.